Store Policy

IMPORTANT INFORMATION, PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.

By placing an order with Treasured Lotus Creations, LLC, you acknowledge that you agree to the terms and conditions outlined here.

Production time varies. 

Each order placed on treasuredlotuscreations.com is a handmade item.  Some items have already been made, and is ready for shipment within 1-3 business days. 

Every effort will be made to fulfill any pre-orders (such as Ear-Saver Headbands that have not yet been produced) or custom orders (such as a Baby-Onesie Quilt, Memory Pillow).  Pre-orders can take up to 7 business days to complete. Please contact me directly for a time frame on a custom order since custom orders usually take more time.

You will receive email confirmation with tracking information as soon as your order is shipped.

How long will it take to receive your order?

When you place an order, it goes through production. During times of high demand, production time may exceed standard production time, However, Treasured Lotus Creations, LLC will be working diligently to complete these orders for you.  Once it has been completed, it will be delivered to the post office within 1 to 3 business days.

Shipping Policy:

Treasured Lotus Creations, LLC will ship each order in one shipping box.  Therefore, if you order an item that has already been made, and a pre-order/custom order item, then all items will be shipped once the pre-order/custom order items have been completed.  In this type of case, it is recommended to place two (2) separate orders.  One (1) order with the items ready to be shipped, and one (1) order with all of the pre-order or custom ordered items. 

Once the product has been made, it will be brought to the post office within 1-3 business days.  Shipping can take between 5-10 business days depending on your location and the size of your order.

Shipping is calculated based on the weight of your order and your shipping address, or as an USPS Priority Mail Flat Rate padded envelope or box.

Once a package is shipped we will try to answer any tracking questions, however some questions may be more suited for the postal carrier in which case we will direct you to them.  If your order has been fulfilled, and the status is reported as delivered, but you have not received your order, please contact the shipping carrier to inquire prior to contacting Treasured Lotus Creations, LLC.

Shipping Address:

Please make sure to include your complete address, and do not use any abbreviations. Your full address is needed to ensure delivery.  This can include your full name, building name (if applicable), house/apartment number, street name, town/city, state, and zip. Please make sure all addresses are in the correct format for your local postal services as they use machinery that reads zips and addresses on labels for sorting. Any incorrect address information can cause parcels to be lost in transit.

If you provided an incorrect address at checkout and we shipped your package, unfortunately there is nothing we can do unless the parcel is returned to us. If the parcel is returned to us, we will contact you once we receive it. Any parcels returned to us as a result of incorrect address information or being uncollected at the post office will be subject to a further shipping fee prior to being reshipped.

Please carefully review your order confirmation email to ensure you provided us with the correct address, as the address entered at checkout is the address we will ship to. If you need to contact us about an address change we are happy to change the address in our system. If we are unable to change the address prior to the order shipping or if the order is too far in production your order may be delivered to the original address.

 

Return Policy:

All sales are final.

Treasured Lotus Creations, LLC strives to make every customer happy.  Please contact us at treausredlotus@gmail.com if you are unsatisfied with your order.  If the item is able to be returned, you will be responsible for the shipping charges.  A refund will then be issued once the product has been received, inspected, and deemed to still be in mint condition.  Please allow for up to 5-7 business days for the refund to appear on the original form of payment.

If there is a craftsmanship defect, please contact me at treasuredlotus@gmail.com, and we will do our best to resolve the issue.

Cancellation Policy:

All orders are final. Cancellations may be offered on a case-by-case basis, if and only if, your order has not gone to production or been shipped. 

Refunds & Exchanges Policy:

Exchanges, refunds and credits will not be given after 15 days of receiving a product.

All sales final on clearance and BOGO items. No returns, refunds, exchanges or additional credit can be issued for these items.

We are unable to apply current promotions to backdated orders.

Sale Refunds, and Discount Codes

 

Placing Orders:

Sales are run for a specific and limited time period. If you purchase an item at full price, and the item goes on sale, we cannot offer a refund or a credit for the difference. The sale is final once the order has been placed, and we typically cannot substitute products or add missing/forgotten items to the same order. You can email to request changes within 24 hours, but we cannot guarantee that we will be able to accommodate your request (depending on how far the order has been processed). You must place a new order for your forgotten items and/or order changes.

Discount codes may not apply to items on sale or clearance items.  Special deals are not subject to additional discounts. Multiple discount codes cannot be applied to the same order. If you forget to use a discount code, we cannot refund the difference.

We reserve the right to change our products, pricing, sales, promotions and discount codes at any time.

Some items may be excluded from sales, discount codes, or other promotions.

BOGO:

From time to time, we offer BOGO sales. To take advantage of the second discounted item, please be sure to add BOTH items to your cart, and the discount will automatically be applied at checkout. The lower priced item of the two will be discounted.  If you only add one item to your order, and checkout without adding the second item, we will not be able to reimburse you or send you a second one.

Treasured Lotus Creations Account:

We recommend that you set up a Treasured Lotus Creations account on our site prior to ordering. Setting up an account will allow you to view and keep track of your orders, send messages to Treasured Lotus Creations, LLC, have a wish list, and keep your address on file.  If you place an order without being logged into your account, please be aware that we are unable to add the order into your account. However, we received your order as long as you received an order confirmation email, even if you don’t see the order in your Treasured Lotus Creations account.

Customer Service:

If you have any additional questions, please reach out to us at treasuredlotus@gmail.com

Treasured Lotus Creations, LLC reserves the right to refuse service to anyone for any reason.

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